988 LIFELINE
CAMPAIGN




ON JULY 16, 2022, THE NATIONAL SUICIDE PREVENTION LINE, PREVIOUSLY ACCESSIBLE THROUGH A 10-DIGIT NUMBER, TRANSITIONED TO A THREE-DIGIT ‘988’ LIFELINE. AS YOU CAN IMAGINE, SUCCESSFULLY COMMUNICATING THIS PIVOT WHILE BUILDING TRUST IN THE NEW NUMBER WAS CRITICAL. CAMPAIGN CREATIVE AND MESSAGING NEEDED TO BE HOPEFUL AND OPTIMISTIC, WHILE STILL ENCOURAGING PEOPLE FACING A MENTAL HEALTH AND WELLNESS CRISIS TO DIAL 988. ALONGSIDE VIBRANT EMOTIONAL HEALTH, I FOCUSED ON WRITING SHAREABLE SOCIAL CONTENT AND DIGITAL ADS THAT WERE WARM AND ENCOURAGING. 

THE CAMPAIGN INITIALLY EARNED 34M PAID IMPRESSIONS AND DROVE 43K USERS TO THE 988 LIFELINE WEBSITE.







"I'm proud to announce that 988 has answered more than 10 million contacts – that is 10 million times a person received confidential crisis care through phone, text or chat…” 

– Neera Tanden, White House Domestic Policy Adviser